Which of the Following Is NOT One of the Options

question 28

Multiple Choice

Which of the following is NOT one of the options customers take when they are dissatisfied with a service encounter?

• A)Take legal action.
• B)Vent their anger on the service equipment.
• C)Do nothing.
• D)Complain to the service firm.
• E)Give negative word of mouth.

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Definitions:

Undue Influence

An unlawful practice where an individual or entity exerts excessive pressure or uses manipulative tactics to coerce another party into making a legal decision that they would not have made otherwise.

Non Est Factum

A legal defense claiming a contract is void because the signer was fundamentally mistaken or misled about its nature.

Restrictions

Limitations or conditions imposed on activities, rights, or behaviors to regulate them.

Innocent Misrepresentation

A false statement made by one party to another, where the person making the statement genuinely believes it to be true.