When Marriott Long Wharf Hotel Faces the Situation of Overbooking

question 27

Multiple Choice

When Marriott Long Wharf Hotel faces the situation of overbooking, all of the following are steps to recover the situation EXCEPT ____________.

• A)upgrade the guest to a suite
• B)helping the guest get a room in another hotel
• C)giving the guest money to pay for the cab fare
• D)giving the guest complimentary continental breakfast
• E)call the guest later at the other hotel to make sure he is alright

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Definitions:

Group Cohesion

A measure of the bond and sense of solidarity among members of a group.

Ivy League

A prestigious group of eight private research universities in the Northeastern United States, known for their high academic standards and significant history.

Groupthink

A psychological phenomenon where the desire for harmony or conformity in a group results in an irrational or dysfunctional decision-making outcome.

Preventing Groupthink

Strategies or methods employed to ensure that decision-making within a group is based on critical thinking and not on the desire for harmony or conformity.