Which of the Following Is NOT One of the Options

question 28

Multiple Choice

Which of the following is NOT one of the options customers take when they are dissatisfied with a service encounter?

• A)Take legal action.
• B)Vent their anger on the service equipment.
• C)Do nothing.
• D)Complain to the service firm.
• E)Give negative word of mouth.

---

Definitions:

Net Realizable Value

Net Realizable Value is the estimated selling price of goods minus the estimated cost of completion and sales expenses.

Accounts Receivable

Unpaid amounts by customers for goods or services already supplied by a company.

Write Off

The accounting action of declaring that an asset is partially or totally worthless, reducing its value to zero in the books.

Contra-Revenue Account

An account that is used to record reductions in gross revenue, such as sales returns, allowances, and discounts.