Which of the Following Is NOT One of the Elements

question 12

Multiple Choice

Which of the following is NOT one of the elements of effective service recovery?

• A)Do the job right the first time
• B)Seek alternative recompense strategies
• C)Identify service complaints
• D)Resolve complaints effectively
• E)Learn from the recovery experience

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Definitions:

Imminent

Describes something about to happen or looming in the near future.

Acceptance

The act of recognizing and welcoming something or someone's existence, condition, or beliefs without attempting to change them.

Crisis Situation

A critical or unstable time or state of affairs in which a decisive change is impending, often characterized by high levels of uncertainty and stress.

Acute

Describing a condition or phenomenon that is severe in intensity but short in duration.