Examlex
GiftZip, the company profiled in the opening feature for Chapter 1, makes money via:
Customer's Claim
A formal request or assertion made by a customer demanding a remedy or compensation for a product or service issue.
Full Refund
A full refund is a repayment in total of an amount paid by a customer for goods or services that were unsatisfactory, unfulfilled, or canceled.
Warranty
A written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.
Negative Comment
A critical or disparaging remark or feedback.
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