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GiftZip, the Company Profiled in the Opening Feature for Chapter

question 53

Multiple Choice

GiftZip, the company profiled in the opening feature for Chapter 1, makes money via:


Definitions:

Customer's Claim

A formal request or assertion made by a customer demanding a remedy or compensation for a product or service issue.

Full Refund

A full refund is a repayment in total of an amount paid by a customer for goods or services that were unsatisfactory, unfulfilled, or canceled.

Warranty

A written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.

Negative Comment

A critical or disparaging remark or feedback.

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