Which Following Reasons Add More Complexity to the Service Quality-Productivity-Profit

question 19

Multiple Choice

Which following reasons add more complexity to the Service Quality-Productivity-Profit Triangle?

• A)Productivity improvements can make customer satisfaction droa.
• B)Some improvements in customer satisfaction strategies can be costly.
• C)Some quality improvements may not have any implication for productivity.
• D)All of the above
• E)None of the above