Which Following Reasons Add More Complexity to the Service Quality-Productivity-Profit

question 19

Multiple Choice

Which following reasons add more complexity to the Service Quality-Productivity-Profit Triangle?

• A)Productivity improvements can make customer satisfaction droa.
• B)Some improvements in customer satisfaction strategies can be costly.
• C)Some quality improvements may not have any implication for productivity.
• D)All of the above
• E)None of the above

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Definitions:

Piaget

A rephrased definition: Known for his influential theory on the stages of cognitive development in children, emphasizing how they construct and understand the world.

Formal Operational

The formal operational stage is the fourth and final stage of Jean Piaget's theory of cognitive development, characterized by the ability to think abstractly and systematically solve problems.

Assimilation

The process by which individuals or groups of differing ethnic heritage are absorbed into the dominant culture of a society.

Piaget

A Swiss psychologist who pioneered the study of cognitive development in children, proposing stages through which they progress as they grow.