The Gaps Model Is Used to ____________

question 18

Multiple Choice

The Gaps Model is used to ____________.

• A)improve customer satisfaction
• B)reduce productivity problems
• C)diagnose and address service quality problems
• D)enhance a firm's profitability

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Definitions:

Cocktail Party Effect

The Cocktail Party Effect is the ability to focus one's attention on a single conversation in a noisy environment, filtering out other distractions.

Model Of Attention

Conceptual frameworks that describe how humans focus cognitive resources on specific stimuli while ignoring others.

Unattended Stream

Information or sensory input that is not actively being focused on or processed by the conscious mind.

Attentional Capture

The involuntary redirecting of attention towards a specific stimulus without intentional control.