The ____________ Is the Difference Between What Service Providers Believe

question 41

Multiple Choice

The ____________ is the difference between what service providers believe customers expect and customers' actual needs and expectations

• A)interpretation gap
• B)standard gap
• C)knowledge gap
• D)service quality gap
• E)internal communications gap

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Definitions:

Psychosocial Function

The interrelation of social factors and individual thought and behavior, affecting a person's social functioning.

Career Functions

Refers to the aspects of a career that enhance an individual's future employability, such as training, networking, and mentorship.

Positive Attitudes

Psychological states characterized by optimism, positivity, and constructive perspectives towards situations or individuals.

Collective Socialization

The process by which individuals in a group or organization learn and assimilate the values, norms, and required behaviors.