The GAPS Model Is Used to Capture All Possible Sources

question 2

True/False

The GAPS model is used to capture all possible sources of gaps in customer service quality perceptions.

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Definitions:

Inflation

The rate at which the general level of prices for goods and services is rising, and, subsequently, purchasing power is falling.

Unionized Labor

Workers who are members of a union, which is an organization that negotiates with employers on behalf of its members for wages, hours, benefits, and working conditions.

Above-Equilibrium Wages

Wages that are higher than the market equilibrium, often set above the competitive level to attract or retain employees, possibly leading to reduced labor turnover.

Unionized Workers

Employees who are members of a union, which negotiates on their behalf for wages, benefits, and working conditions.