SERVQUAL Is an Example of a ____________ Measure of Service

question 1

Multiple Choice

SERVQUAL is an example of a ____________ measure of service quality.

• A)hard
• B)soft
• C)sophisticated
• D)None of the above

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Definitions:

Legislation

Laws or legal statutes that are established by a governing body to regulate, authorize, prohibit, or provide framework for certain actions and practices.

Immigration

The process of individuals moving into a foreign country to live, often for reasons like employment, family reunification, or refuge from conflict.

Macro Political Risk

Exposure to potential financial losses in international investment due to political instability or change in a country's policies.

Valuation Risk

The risk of loss that arises from the difference between the value that is assigned to an asset and the real value it achieves in the market.