Service Quality Gap Is the Difference Between What Customers Expect

question 3

True/False

Service quality gap is the difference between what customers expect and their perception of the service actually delivered.

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Definitions:

Circulatory Overload

A medical condition characterized by an excessive volume of fluid in the bloodstream, leading to hypertension and edema.

Blood Transfusion

The process of transferring blood or blood products from one person into the circulatory system of another.

Antihistamine

A type of medication used to treat allergic reactions by blocking the action of histamine, a substance in the body that causes symptoms like itching, swelling, and runny nose.

Blood Transfusion

The process of transferring blood or blood products from one person (the donor) into another person’s (the recipient's) bloodstream.