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The Partnering for Success feature in Chapter 13 focuses on Threadless, the popular community-centered T-shirt design site. According to the feature, at one point during its early growth, Threadless almost collapsed under the weight of operational problems. Threadless solved the problem by ________.
Self-Serving Bias
A cognitive bias where individuals attribute positive outcomes to their own actions but negative outcomes to external factors.
System 2
A term often associated with dual-process theories of mind, representing the analytical, deliberate, and logical mode of thinking.
Framing Effects
Cognitive biases where people's decisions are influenced by the way information is presented, rather than just the information itself.
Anchoring
Anchoring is a psychological phenomenon wherein an individual relies too heavily on an initial piece of information, or 'anchor,' to make subsequent decisions.
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