________ Systems Provide Information to Coordinate All of the Business

question 59

Multiple Choice

________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

• A)CRM
• B)MIS
• C)ESS
• D)CPS

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Definitions:

Written Agreement

A formal document that outlines the terms and conditions agreed upon by parties, legally binding them to its stipulations.

Situational Timing

The aspect of timing that relates to the specific circumstances or context in which an event occurs, influencing its outcome.

Communication

The process of exchanging information, ideas, thoughts, and feelings between people through speaking, writing, or body language.

Conversation

The informal exchange of ideas, information, and thoughts between two or more people through spoken words.