You Are Answering Phones for a Local Utilities Provider and Are

question 82

Multiple Choice

You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect?

• A)Due process
• B)Justice
• C)Fairness
• D)Accuracy

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Definitions:

Vitamins A, E, D, K

Fat-soluble vitamins essential for various bodily functions such as vision, antioxidant protection, bone health, and blood clotting.

Lipids

A group of naturally occurring molecules that include fats, waxes, sterols, fat-soluble vitamins (such as vitamins A, D, E and K), monoglycerides, diglycerides, triglycerides, phospholipids, and others.

Vasoconstriction

The narrowing of blood vessels, which increases blood pressure and reduces blood flow to certain areas of the body.

Environmental Temperature

The measure of heat in the environment, affecting both living and non-living entities.