The Move of Retail Banking to Use ATMs After Citibank

question 22

Multiple Choice

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

• A)improved efficiency.
• B)customer and supplier intimacy.
• C)survival.
• D)competitive advantage.

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Definitions:

Member Satisfaction

The level of contentment experienced by members within an organization, often relating to how well their needs and expectations are met.

Team Performance

The level of effectiveness and productivity achieved by a group of individuals working together towards common goals.

Compromise Style

A conflict resolution approach where parties involved in a disagreement each give up something to reach a mutually acceptable solution.

Assertiveness

The quality of being self-assured and confident without being aggressive, expressing one's views and standing up for oneself respectfully.