Examlex
In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
Zone of Tolerance
The range within which customers are willing to accept variations in service delivery before their satisfaction is affected.
Request
An act of asking formally or politely for something.
Legitimate Power
Power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target.
Mutual Agreement
A mutual agreement involves a concord or pact between two or more parties, where each party has a clear understanding and is in accord about the terms and conditions discussed.
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