The Service Profit Chain Is the Service Sequence from Employees

question 59

Multiple Choice

The service profit chain is the service sequence from employees to customers to profit.According to this concept, the company's strategy and service delivery system determines ________.

• A) the skill development of employees
• B) how the firm performs in the short run
• C) the employee satisfaction in the company
• D) how employees service customers

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Definitions:

Core Regions

Areas that dominate a country or region's economy, politics, and culture, often having advanced technological development and high levels of productivity.

Wallerstein's Theory

Refers to the world-systems theory, which analyzes the world economy as a complex system structured by capitalist exploitation and nation-state competition.

Cultural Domination

The imposition of the customs, behaviors, practices, and beliefs of one culture over another, often resulting in the suppression of the dominated culture's values.

Colonization

The action or process of settling among and establishing control over the indigenous people of an area.