Which of the Following Methods of Communication Should Be Used

question 52

Multiple Choice

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

• A) publications
• B) face-to-face
• C) postal mail
• D) fax

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Definitions:

Soliciting Complaints

The act of actively seeking feedback in the form of complaints or grievances from others to improve services, products, or relationships.

Customer Complaints

Feedback from customers expressing dissatisfaction with a product or service.

Segmented Treatment

An approach to treatment that divides the overall process into distinct parts or phases, each targeting a specific issue or aspect of a condition.

Service Improvements

Efforts made to enhance the quality, efficiency, and effectiveness of services offered by businesses or organizations to better meet customer needs.