If an Organization Was Going to Make Substantial Changes to Its

question 35

Multiple Choice

If an organization was going to make substantial changes to its customer service department, it would use this type of transformation tool.

• A) Business Process Reengineering (BPR)
• B) Reengineering Process Control (RPC)
• C) Engineering Control System (ECS)
• D) Total Process Improvement (TPI)
• E) System Process Control (SPC)

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Definitions:

Team Development

The process of improving collective performance by enhancing the skills, relationships, and efficiency of team members.

Norming

A stage in team development where members resolve conflicts, establish norms and agreements, and start to work more cohesively towards common goals.

Norming

A stage in team development where the team establishes agreements and norms in behavior and operation leading to stronger unity and working efficiency.

Role Agreement

An understanding or official documentation that outlines the duties, responsibilities, and expectations of a specific position or job role.