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Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?
Total Fixed Overhead
The sum of all costs that remain constant regardless of the level of production or sales, such as rent, salaries, and insurance.
Contribution Margin
The amount remaining from sales revenue after variable costs have been deducted, used to cover fixed costs and to generate profit.
Production Capacity
The maximum output that an organization can produce with the available resources in a given period.
Operating Loss
The amount by which the operating expenses of a business exceed its gross profits.
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