The Internal Measures Should Reflect Business Processes That Have ________

question 11

Multiple Choice

The internal measures should reflect business processes that have ________ impact on customer satisfaction.These include factors that affect cycle time,quality,employee skills,and productivity.

• A) the least
• B) variable
• C) the most
• D) potential

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Definitions:

Maximum Inclusion

A principle or policy aimed at ensuring the highest possible level of participation or inclusion of all relevant parties or demographic groups.

Total Ambivalence

A state of having mixed feelings or contradictory ideas about something or someone.

Optimal Distinctiveness Theory

A social psychology theory suggesting that individuals seek a balance between fitting in with a group and standing out as unique.

Autonomy

The capacity to make an informed, uncoerced decision or the state of being self-governing.