Measures Defined by Management and Used to Internally Evaluate the Success

question 41

Multiple Choice

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called

• A) benchmarks.
• B) KPIs.
• C) the balanced scorecard method.
• D) BPM.

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Definitions:

Population

The entire group of people or animals in which the researcher is interested.

Predictive Validity

The extent to which a score on a scale or test predicts future performance on a related task or outcome.

Standardization

The process of making something conform to a standard in order to ensure consistency and quality.

Reliability

The consistency and stability with which a test or method measures something.