Customer Service Modules in CRM Systems Provide Tools For

question 52

Multiple Choice

Customer service modules in CRM systems provide tools for:

• A)assigning and managing customer service requests.
• B)capturing prospect and customer data.
• C)identifying profitable and unprofitable customers.
• D)managing sales prospect and contact information.
• E)organizing effective marketing campaigns.

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Definitions:

Necessity

An affirmative defense in which the defendant tries to prove that he or she was acting to prevent imminent harm and that there was no legal alternative to the action the defendant took.

Justifiable Use of Force

Legally permitted application of force under certain circumstances, such as self-defense or to uphold the law.

Probable Cause

Any essential element and/or standard by which a lawful officer may make a valid arrest, conduct a personal or property search, or obtain a warrant.

Arrest Warrant

A document issued by a judge or magistrate that authorizes the arrest and detention of an individual.