Which of the Following Is an Important Capability for Sales

question 25

Multiple Choice

Which of the following is an important capability for sales processes that is found in most major CRM software products?

• A)returns management
• B)lead management
• C)channel promotions management
• D)events management
• E)customer satisfaction management

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Definitions:

Specific Words

Words that are distinct, precise, and clear in their meaning, often used to improve communication accuracy and understanding.

Sentiment Analysis

The process of using natural language processing, text analysis, and computational linguistics to identify, extract, and study affective states and subjective information in text.

Insight

The understanding or valuable information gained through analysis of data, which can inform decision-making processes.

Mix of Features

A combination of different characteristics, specifications, or elements that together form a product, service, or system.