Using Social Networking Tools to Converse with Customers Is Called

question 20

Multiple Choice

Using social networking tools to converse with customers is called:

• A)analytical CRM.
• B)social CRM.
• C)operational CRM.
• D)PRM.
• E)ERM.

Appreciate the importance of thorough initial assessment in research and care planning for efficient and safe client care.

Recognize the significance of clear, concise, and specific documentation in describing client conditions, interventions, and responses.

Identify the steps to correct documentation errors according to best practices and regulatory guidelines.

Understand the relevance of SBAR as a communication tool for ensuring effective and efficient hand-off reports.

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Definitions:

Spinoff

A spinoff occurs when a company creates an independent entity by detaching a portion of its business, assets, or division, distributing shares of the new entity to its current shareholders.

Divest

The act of selling off assets or divisions of a company for financial or strategic reasons.

Failing Business

A business that is unable to continue operating due to financial difficulties, leading to bankruptcy or liquidation.

Economic Failures

Situations where market outcomes lead to inefficiency, often resulting in resources not being allocated optimally.