Zappos and Amazon Focus on Customer Service

question 66

Multiple Choice

Zappos and Amazon focus on customer service.What purpose does this serve in terms of attaining behavioral control?

• A) It uses culture to sustain their primary source of competitive advantage.
• B) It uses rewards and incentives to sustain corporate culture.
• C) It demonstrates to employees the importance of articulating explicit goals and objectives.
• D) It gives management more control over employees.

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Definitions:

Localized Heat

Applying heat to a specific area of the body to relieve pain, relax muscles, and improve blood circulation, often used in physical therapy.

Erythema

Reddening of the skin caused by increased blood flow to the superficial capillaries, often a sign of injury or inflammation.

Inflammation

A protective response by the body's immune system to injury or infection, characterized by swelling, redness, warmth, and sometimes pain.

Hand Hygiene

The practice of washing hands with soap and water or using a hand sanitizer to remove germs, dirt, and other contaminants.