The Customer Perspective of the Balanced Scorecard Focuses on Excellence

question 4

True/False

The customer perspective of the Balanced Scorecard focuses on excellence in processes which satisfy customers.

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Definitions:

Return on Assets Ratio

A measure of profitability that indicates how efficiently a company is using its assets to generate earnings.

Chief Financial Officer

The Chief Financial Officer (CFO) is a senior executive responsible for managing the financial actions of a company, overseeing financial planning, and reporting on financial performance.

Securities & Exchange Commission

A federal agency responsible for enforcing the federal securities laws and regulating the securities industry, the nation's stock and options exchanges.