If a Performance Measure in the Customer Perspective of the Balanced

question 43

Multiple Choice

If a performance measure in the customer perspective of the Balanced Scorecard was customer loyalty,then a driver from the process perspective would MOST likely be:

• A)implementing cutting-edge technology.
• B)repeat sales.
• C)high-quality production processes.
• D)increased profits.

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Definitions:

Cherry Industry

A sector of agriculture focused on the cultivation, harvesting, and marketing of cherries, including both sweet and sour varieties.

Industry Supply

The total amount of goods or services that producers in a specific industry are willing and able to sell at a given price level.

Long-Run Industry Supply

The relation between the price of a good and the total output produced by an industry once all adjustments have been made.

Economic Profit

The difference between total revenues and total costs, including both explicit and implicit costs.