Many Companies Quantify Their Customer Relationships by Using Nonfinancial Metrics

question 56

True/False

Many companies quantify their customer relationships by using nonfinancial metrics on satisfaction and loyalty.

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Definitions:

Human Evolution

The lengthy process of change by which people originated from apelike ancestors, involving developments in physical, social, and cultural traits.

Deuterostomes

A major division of the animal kingdom in which the anus develops from the first opening in the embryo, followed by the mouth.

Echinoderms

Marine animals characterized by radial symmetry and a unique water vascular system, which includes species such as sea stars, sea urchins, and sea cucumbers.

Embryonic Stages

Phases of development that an embryo goes through from fertilization to birth.