Which of the Following Is a Good Way for a Supervisor

question 1

Multiple Choice

Which of the following is a good way for a supervisor to deal with difficult people?

• A) Give them two oral warnings, then terminate them.
• B) Always take time to listen to their side of the story.
• C) Threaten to transfer them to another department.
• D) Ignore them.

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Definitions:

Walter A. Shewart

An American statistician and engineer, known for his works in the field of quality control and the development of the control chart.

Statistical Quality Control

A methodical approach to managing quality that uses statistical techniques to monitor and control processes and outputs.

Bell Laboratories

An industrial research and scientific development company renowned for its significant contributions to technology and science, originally part of AT&T and later Nokia.

Human Relations Study

An area of research focusing on the social interactions between employees in the workplace.