When Controls Are Confusing or Too Sophisticated for Employees, the Supervisor

question 73

Multiple Choice

When controls are confusing or too sophisticated for employees, the supervisor should:

• A) Create charts, graphs, and reports to make the control easier to understand.
• B) Stop using controls altogether.
• C) Consult with upper management about the problem.
• D) Devise new controls that meet departmental needs and are understandable to everyone who uses them.

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