Candidates for the Customer Service Representative Position Are Put at a Work

question 10

Multiple Choice

Candidates for the customer service representative position are put at a work station and must receive calls from fictional customers to demonstrate how they would handle each situation. This is a selection tool known as:

• A) an in-basket exercise.
• B) a leaderless group discussion.
• C) a role play.
• D) an unstructured interview.
• E) a biodata collection.

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Definitions:

External Iliac

A major artery that originates from the common iliac artery to supply blood to the lower limb.

Infarct

An area of tissue that has died due to a lack of blood supply, often a result of obstruction in the blood vessels supplying the area.

Ischemia

A condition characterized by insufficient blood flow to a part of the body, leading to a shortage of oxygen and nutrients that can cause damage or dysfunction.

Superior Mesenteric Artery

A major artery that supplies blood to a large portion of the lower part of the small intestine and the beginning of the large intestine.