If Hiring a Customer Service Representative to Handle and Resolve

question 26

Essay

If hiring a customer service representative to handle and resolve customer complaint calls about product defects, breakages, or missing parts which three selection methods may be most appropriate to use? Identify each and describe how you would use them.

---

Definitions:

Sequential Game

A strategic game in which players make decisions in a specific order, with later decisions possibly depending on actions taken by those who moved earlier.

Shopkeeper

An individual who owns or manages a small retail business or shop.

Haggling Customer

A customer who negotiates with a seller in order to obtain a price reduction or better terms for a product or service.

Commission Salesman

A salesperson whose earnings are primarily derived from commissions on sales made.