Which of the Following Is Most Closely Associated with Customer

question 79

Multiple Choice

Which of the following is most closely associated with customer relationship management?

• A) the creation of perceived needs
• B) mass marketing
• C) production and distribution efficiencies
• D) commitment to customer lifetime value
• E) idea and cause marketing

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Definitions:

Liable

Responsible by law; legally answerable.

Foreseeable

Foreseeable refers to the ability to predict or anticipate an event or outcome based on current knowledge or reasoning.

Negligence

The failure to exercise the level of care that a reasonably prudent person would in similar circumstances, leading to harm or damage.

Fraud

A deliberate deception practiced to secure unfair or unlawful gains.