Which of the Following Is NOT One of the Four

question 18

Multiple Choice

Which of the following is NOT one of the four steps in developing one-to-one relationships with customers?

• A) customer identification
• B) customer authorization
• C) customer differentiation
• D) customer interaction
• E) customization

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Definitions:

ASE Certified

A certification by the National Institute for Automotive Service Excellence indicating a high level of competency in various aspects of automotive repair and service.

ATA Technology

ATA (Advanced Technology Attachment) is a standard disk drive interface that connects storage devices like hard drives to a computer's motherboard.

Maintenance Council

An organization or group that sets standards and practices for the maintenance and repair of vehicles or machinery.

Hands-on Experience

Practical experience gained by actually doing or engaging in an activity, rather than just theoretical learning.