A Company That Is Making an Effort to Improve Customer

question 30

Multiple Choice

A company that is making an effort to improve customer relationships should look at customer interactions as ________.

• A) separate transactions
• B) isolated exchanges
• C) ongoing conversations
• D) one-size-fits-all situations
• E) patternless encounters

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Definitions:

Button

A button in GUI development is a user interface element that can be clicked or tapped by the user to perform an action.

Uncaught Exception

An error in a program that occurs during execution and is not handled by the program itself.

Swing Program

An application written using the Swing toolkit, a set of graphical user interface components for Java, to create window-based applications.

Swing Container Class

A class in the Swing library that can hold and manage a group of components in a graphical user interface.