Tommy Baker Is in Charge of CRM for American Pie

question 53

Multiple Choice

Tommy Baker is in charge of CRM for American Pie Nostalgia. As a result of his successful efforts in this area, his firm will likely enjoy all of the following EXCEPT ________.

• A) providing higher levels of customer services
• B) developing deeper customer relationships
• C) creating offers tailored to specific customer requirements
• D) understanding the competition better
• E) identifying trends in customer concerns

---

Definitions:

Cambrian Explosion

A significant event approximately 541 million years ago, characterized by a rapid diversification of life and the appearance of most major groups of animals.

Ediacaran Period

A geological period about 635 to 541 million years ago, marked by the appearance of the earliest large, complex multicellular organisms.

IUCN

The International Union for Conservation of Nature, an organization focused on global conservation and sustainable usage of natural resources.

Human Activities

Actions and behaviors performed by humans that impact the environment, society, and economy.