Toyota Had Some Difficulty Recovering from a Recall Crisis Several

question 309

Multiple Choice

Toyota had some difficulty recovering from a recall crisis several years ago when it was forced to recall about 6 million vehicles due to a variety of problems, most notably one with the accelerator pedal. To "polish" its brand, it implemented stricter ________ goals to improve the safety and reliability of its vehicles.

• A) profit
• B) sales revenue
• C) customer satisfaction
• D) quality
• E) employee welfare

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Definitions:

Mutually Beneficial Resolutions

Solutions or agreements reached by parties in a dispute that provide advantages to all involved parties.

Acculturative Stress

Stress resulting from the process of adapting to a new culture or environment.

Legal Requirements

Statutory obligations that individuals or organizations must follow as specified by law.

Social Customs

Traditional practices and norms governing the behavior in particular social groups or societies.