Technological Advances Can Replace or Substitute for Existing Products in a Relatively

question 167

Multiple Choice

Technological advances can replace or substitute for existing products in a relatively short period.IBM's Watson is a likely replacement or substitute for

• A)TV broadcasts.
• B)digital video recorders.
• C)a customer service representative.
• D)printed publications.
• E)plastic credit cards.

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Definitions:

Performance

The act of carrying out a task with a particular level of efficiency or success.

Satisfaction

The fulfillment or gratification of a desire, need, or appetite; a feeling of pleasure or contentment.

Organizational Citizenship Behaviour

Discretionary behaviors exhibited by employees that are beneficial to the organization and are not necessarily recognized by formal reward systems.

Formally Assigned Responsibilities

Duties or tasks that are officially allocated to an individual or a group within an organizational setting.