Examlex
Which of the following statements concerning evaluative criteria is most accurate?
Discussion
An exchange of ideas, opinions, or information through conversation, aiming for mutual understanding or decision-making.
Customer Benefit Approach
An approach whereby the salesperson asks questions that imply that the product will benefit the prospect.
Critical Needs
Essential requirements or factors that must be addressed or fulfilled to ensure the success or survival of a project, initiative, or business operation.
Probes
Questions or statements designed to gather more information, clarify understanding, or uncover needs and preferences during a conversation or sales process.
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