People Posing as Customers,who Are Paid to Check on the Quality

question 184

Multiple Choice

People posing as customers,who are paid to check on the quality of a company's products and services and write a detailed report on the experience,are referred to as

• A)mystery shoppers.
• B)customer ombudsmen.
• C)secret customers.
• D)Facebook "likers."
• E)repeat customers.

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Definitions:

Break-even

The point at which total costs and total revenues are equal, resulting in no net loss or gain for a business.

Sales

The total revenue generated from selling goods or services over a certain period.

Variable Costs

Costs that vary depending on the level of activity within a business, like those associated with raw materials or the production process.

Net Income

The net income of a business once all deductions, including expenses, taxes, and other costs, are made from its total earnings.