The Two Basic Components of a Customer's Evaluation of a Service

question 22

Multiple Choice

The two basic components of a customer's evaluation of a service are

• A)expectations and customer contact.
• B)expectations and experience.
• C)intangibility and inconsistency.
• D)experience and credence.
• E)inconsistency and inseparability.

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Definitions:

MRP Services

Services that support the implementation and operation of Material Requirements Planning systems, helping businesses optimize their inventory and production processes.

MRP Manufacturing

A planning and inventory control system used to manage manufacturing processes, ensuring materials are available for production and products are available for delivery.

Net Requirements

Calculations that determine the actual amount of materials or resources needed for production, taking into account current inventory and scheduled receipts.

Gross Requirements

The total demand for a component or raw material before considering inventory on hand or scheduled receipts.