Which of the Following Influences a Consumer's Expectations for a Service

question 150

Multiple Choice

Which of the following influences a consumer's expectations for a service not yet experienced?

• A)the economy
• B)consumer income
• C)word-of-mouth communications
• D)competitive trends
• E)how the organization delivers its service

Comprehend the processes involved in conducting a social audit and its role in evaluating a firm's social responsibility.

Distinguish between genuine environmental initiatives and greenwashing.

Describe Toyota's approach to sustainability, social responsibility, and innovation through specific initiatives.

Define consumer ethics and the responsibilities of consumers in the marketplace.

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Definitions:

Disability Insurance

A type of insurance that provides income in the event a worker is unable to perform their work and earn money due to a disability.

Expected Utility

A theory in economics that calculates the utility expected from different outcomes, accounting for risk and uncertainty preferences of individuals.

Bet

A wager or stake placed on the outcome of an uncertain event, with the intention of winning money or material goods.

Super Bowl

An annual championship game of the National Football League (NFL), representing the culmination of the football season and a significant event in American culture.