There Are Five Key Dimensions of Service Quality

question 176

Multiple Choice

There are five key dimensions of service quality:

• A) reliability, responsiveness, competence, courtesy, and empathy.
• B) knowledge, responsiveness, respect, diligence, and honesty.
• C) honesty, respect, empathy, reliability, and diligence.
• D) reliability, competence, alacrity, fairness, and product knowledge.
• E) reliability, tangibility, responsiveness, assurance, and empathy.

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Definitions:

Attachment Format

The specific file type or extension of a document or file attached to an email or uploaded to a website.

OneDrive

A cloud storage service from Microsoft that allows users to store files and access them from any device.

Web Layout View

A viewing mode in word processing software that displays a document as it would appear in a web browser, simulating web page characteristics.

HTML View

A feature in web development environments allowing developers to see and edit the HTML code of a web page.