As a Dimension of Service Quality, Responsiveness Is

question 74

Multiple Choice

As a dimension of service quality, responsiveness is

• A) the ability to perform the promised service dependably and accurately.
• B) the appearance of physical facilities, equipment, personnel, and communication materials.
• C) the willingness to help customers and provide prompt service.
• D) the knowledge and courtesy of employees and their ability to convey trust and confidence.
• E) caring, individualized attention provided to customers.

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Definitions:

Imitate

The action of copying or mimicking the behaviors, actions, or appearances of someone else.

Parents Do

The actions, behaviors, and decisions made by parents in raising their children, including nurturing, disciplining, and supporting their development.

Murders Witnessed

The experience of being a direct observer to the act of murder, which can have profound psychological effects on individuals.

Elementary School Years

The period in a child's education that typically covers grades 1 through 5 or 6, focusing on foundational academic skills.