The Dimension of Service Quality Called ________ Is Knowledge and Courtesy

question 136

Multiple Choice

The dimension of service quality called ________ is knowledge and courtesy of employees and their ability to convey trust and confidence.

• A) assurance
• B) sympathy
• C) empathy
• D) responsiveness
• E) reliability

---

Definitions:

Unemployment Rates

The percentage of the labor force that is jobless and actively seeking employment.

Professional Jobs

Positions that require specialized knowledge and often advanced education in a defined career path.

Manufacturing

The industrial process of producing goods and products in large quantities, typically through the use of machinery and labor.

Construction

The process of building or assembling infrastructure, buildings, and other structural projects from the initial planning stages to completion.