Giving Unauthorized Free Products or Services to Customers to Inflate

question 199

Multiple Choice

Giving unauthorized free products or services to customers to inflate their customer satisfaction levels is referred to as

• A) BOGOs.
• B) Facebook liking.
• C) service sweethearting.
• D) research baiting.
• E) social incentivizing.

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Definitions:

Fishing in the Ocean

The activity of catching fish in the ocean for commercial, recreational, or subsistence purposes.

Property Rights

Legal rights to own, use, and dispose of assets, which can include intellectual property, land, or personal property.

Common Resources

Resources that are available to all but are susceptible to overuse because of their non-excludable and rivalrous nature, leading to potential depletion or degradation.

Socially Optimal

A state of the market where resources are allocated in the most efficient manner, maximizing the overall benefit to society.