Which of the Following Statements Regarding Supply Chain Customer Service

question 94

Multiple Choice

Which of the following statements regarding supply chain customer service is most accurate?

• A)The output of a supply chain is measured in total units sold.
• B)Customer service must be balanced against total logistics cost factors.
• C)The output of a supply chain is measured either in total units sold or total number of customers served.
• D)A firm's goal should be to provide superior customer service regardless of costs.
• E)Customer service is the responsibility of marketing channel members and not the supplier network.

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Definitions:

Verbal Persuasion

The act of using spoken words to convince or influence someone to believe or do something.

Physiological State

The condition of the body's normal biological functions at a given time, influenced by factors like genetics, age, and environmental conditions.

Social Recognition

The act of acknowledging or valuing an individual or group's status, achievements, or position within a community or society.

Discrepancy Reduction

The process of identifying and closing the gap between current situations and desired goals or outcomes.