In Terms of the Online Customer Experience,communication Refers to

question 231

Multiple Choice

In terms of the online customer experience,communication refers to

• A)the process of conveying an online presence to others that requires an organization,a website,an online consumer,and the processes of a shopping cart,online payment,and order fulfillment.
• B)the speed and ease with which a customer can move between pages on a website.
• C)a website's ability to tailor itself to different users or to allow users to personalize the website.
• D)the dialogue that unfolds between the website and its users.
• E)the links from a company's website to a customer's e-mail,Facebook,or Twitter account.

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Definitions:

Voluntary Employee Turnover

Occurs when employees choose to leave their jobs, whether for personal reasons, better employment opportunities, or dissatisfaction with their current roles.

Low Pay

Compensation for work that is significantly lower than the average wage for a particular job or sector.

High Compensation

Refers to the offering of a salary and benefits package that is significantly above the market rate to attract and retain top talent.

Affirmative Action Programs

Policies and procedures designed to combat discrimination and promote diversity in the workplace or educational settings by giving preferential treatment to traditionally marginalized groups.