According to the Servuction Model,factors That Influence the Customer's Service

question 7

Multiple Choice

According to the servuction model,factors that influence the customer's service experience include all of the following except:

• A)price.
• B)contact personnel/service providers.
• C)other customers.
• D)servicescape.
• E)organization and systems.

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Definitions:

Consumer Ratings Magazine

Publications that evaluate and rate the quality and performance of products or services for consumer guidance.

New Automobiles

Refers to vehicles that have been recently manufactured, entering the market for the first time.

Information Value

The worth or utility derived from data that can inform decision-making or provide insights, often related to its relevance and accuracy.

Marginal Cost

The increase or decrease in the total cost of a production run for making one additional unit of an item.